Referral Coordinator

POSITION SUMMARY: Responsible for providing customer-friendly referral initiation to medical providers and nursing staff.  Responsible for total coordination and processing of patient referrals for specialty services.   Completes all administrative functions associated with referral activities in a timely manner.

Education:   Minimum High School graduate or equivalent.  Graduate from an approved medical assisting or other health related program preferred.

Experience:  Three (3) years experience in a medical office, ambulatory care, or similar setting.  Experience with referral processing preferred.

Skills and Abilities: 

• Ability to communicate effectively with patients and staff in a professional, courteous and effective manner.
• Must be computer literate with exceptional telephone skills.
• Ability to read, writes, speak and understand the English language fluently.
• Possesses high job accuracy, efficiency, and dependability.
• Results and goal-oriented with a philosophy for quality improvement.
• Knowledge of HIPAA regulations.

Essential Functions:

• Responsible for monitoring all referral reports not received and timely follow-up in accordance with agency policy and procedure.
• Follows up on the referrals in a timely manner to ensure that appropriate care is received.
• Attempts to answer all inquire as soon as possible and to notify the Vice President, Health Center Management when such follow up is impossible.
• Communicates with patient on a timely basis for all scheduling requirements.
• Follows protocols for proper authorization and processing of all referrals.
• Enters all referral, hospital, outpatient, and other patient specialty health service authorizations into the computer system according to agency policies and procedures.
• Forwards referral documents to Medical Records for inclusion into patient charts.
• Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly.
• Performs other duties as assigned.

Current Openings for Referral Coordinator Jobs at Affinia Healthcare